How can we help?

Getting started

When you book the service, an account is automatically created for you. To access your account and make changes to your booking, follow the link at the bottom of the confirmation email. If it is your first time, you will be prompted to create a password.

We service the Greater Richmond, Tampa and Miami areas, which means if we can reach you within an hour from the city, you’re in

Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, inside of windows, and carpet shampooing which can be selected on the booking form when you select service.

We price based on the number of bedrooms and size of the home. Select the number and the price is shown instantly on the website.

We bring our own cleaning supplies but please let us know if you have any special requests and we would be happy to accommodate you if possible. Alternatively, we can use green products if you would prefer. Please let us know if you would prefer green cleaning services so we can plan for this.

Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.

Pricing & policies

Absolutely. Simply enter your coupon (gift card) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time, you can log into your account and see the balance on any gift cards you have.

We offer tons of incentives for our clients such as discounts on recurring services!

In most cases, you can enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know.

We ask that if you need to cancel your appointment, you do so by 5pm the day before, or there will be a $50 late cancel fee applied. Additionally, if our cleaners arrive and are unable to complete the service due to condition of the home (pest infestation, hoarding situation, etc.), being turned away, not being able to access the home, or any other reason not due to fault of the cleaner or company, a service fee equal to 50% of the scheduled service may be applied.

Manage your account

Visit our customer page at https://capcitymaid.launch27.com/login

You can submit a password change request on the customer login page at https://capcitymaid.launch27.com/login
Log into your account at https://capcitymaid.launch27.com/login and select “Forgot Password” and enter your email address, from there you will be prompted to complete a password reset.
Log into your account at https://capcitymaid.launch27.com/login and update your address on file.

Log into your account at https://capcitymaid.launch27.com/login and update your card on file in the “billing” section. Your new card will automatically be noted as your default card.

Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.

Trust & safety

All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as our certified cleaner.
If something goes wrong, we’re here to make it right. Please let us know right away, and we’ll be there to take care of it. That’s our promise to you!
We have three levels of security in place. First off, our booking page is protected by extended validation SSL. Secondly, our booking form has its own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured, we take security very seriously.
Yes they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.

Help

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